FREQUENTLY ASKED QUESTIONS (FAQ'S)

CUSTOMER SERVICE

How can I contact the Billboard merchandise store?

Hours: Monday through Friday, 9 a.m. to 5 p.m. EST

We typically respond to emails within 1 – 3 business days of receipt.

How can I contact the Billboard Magazine Store for magazine subscriptions, back issues and collector’s issues of the magazines?

Visit the following website: https://shop.billboard.com

I am a Billboard subscriber. Who can I reach out to regarding an issue with my magazine subscription?

Subscriber Services can be reached at subscriptions@billboard.com or contacted via telephone at 800-684-1873 or 845-267-3007 (outside the US).

ORDERS AND SHIPPING

How long will it take to receive my order?

Billboard orders typically take 7 – 10 business days to ship, depending on the order. All orders are custom and printed on-demand. Delivery time varies based on location and volume.

How do I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information.

Do you ship products Internationally?

International orders are accepted worldwide, with the exception of the EU. Orders typically take 7 – 10 business days to ship, depending on the order. All orders are custom and printed on-demand. Delivery time varies per country and can take 2 – 3 weeks to be delivered.

RETURNS AND EXCHANGES

What is your return policy?

We want you to love your purchase. If you’re not 100% satisfied, we accept returns or exchanges within 60 days from the date you received your order. Shipping fees are not refundable.

Note that items must be returned unused, in the original condition and packaging. Customer pays return shipping.

How do I return or exchange an item?

We accept returns or exchanges within 60 days from the date you received your order. Please contact customer service at storesupport@billboard.com with your name, order number and reason for returning the item(s).

Customer service will respond via email within 1 – 3 business days with instructions on how to return or exchange.

Who pays for shipping on items for return?

You will be responsible for paying the shipping costs for returning your item. Original shipping costs are non-refundable.

Who pays for shipping on items for exchange?

You will be responsible for paying the shipping costs for returning your item. We will send the new item out to you at no extra cost.

What if an item is damaged or defective?

If you received an item which is damaged or defective, please send a photo of the item and the defect or damaged area to storesupport@billboard.com. Please include your name, email and order # in your correspondence. We will review the photo and respond with further instructions.

What if I’ve received the item as a gift and I want to return or exchange?

Please contact customer service at storesupport@billboard.com for returns/exchanges of gifts. Customer service will respond via email within 1 – 3 business days with instructions.

How long until I receive my refund?

Please allow 7 – 10 business days for your return to be processed by our warehouse. The amount of time for the refund to reflect back on your account will depend on your financial institution. Please contact your bank, credit card company or other financial service provider for questions about timing of returned funds.

PRODUCT INFORMATION

Where can I find the adult sizing chart?

Click here – Size Chart

Is your apparel sized for men or women?

All our apparel is unisex except our tanks tops. Our tank tops are standard women's cut.